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(252) 335-0691
 
1332-B W Ehringhaus Street Elizabeth City, NC 27909
 
Monday through Friday from 7:30 AM  6:00 PM

 

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Tire, Lube and Car Care is always looking for top talent to join our team. If you are a quality conscious worker committed to producing the kind of results our customers have come to expect over the years, we want to talk to you! We offer a great work environment committed to quality and reward our team members accordingly. Continuing education opportunities and ongoing training are just a few of the advantages we offer. Contact us today to learn more about job opportunities at Tire, Lube and Car Care!

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We Are Now Hiring

Office Assistant/Service Advisor

Job Description

Purpose of Position:

The purpose of the Office Assistant/Service Advisor is to have a responsible and dependable person able to operate the daily business of the front counter and manage the daily sales activities, either in association with, or in the absence of the business owner.

Qualifications:

     An Office Assistant/Service Advisor must be able to clearly demonstrate their ability to set and reach performance goals.  They must conduct every aspect of their job in an ethical manner.  They must have the ability to sell recommended service; manage and motivate the company’s production personnel; work well under pressure; and resolve customer as well as employee issues in a professional, expedient manner. 

    The Office Assistant/Service Advisor must also have the ability to manage and control the technical productivity as well as be productive themselves per responsibilities listed below.

Areas of Responsibility:

The Office Assistant/Service Advisor is responsible for assisting or performing in the absence of the business owner all the daily productivity in the business. This responsibility includes but is not limited to: a dedication to the company’s mission statement, to employee development, to company profitability and to 100% customer satisfaction.  Also, responsible for following the company policies and procedures as outlined here.

Specific Duties:

  • Shuttle Driver – includes coordination of customer pick-up & delivery
  • Answer Phones
  • Customer Service – scheduling, greeting, check-in & check-out process
  • Facilities Maintenance: cleaning front office, customer area & restroom. Outside clean-up.
  • Filing
  • Parts & core returns
  • Shipping and Receiving
  • Errands as assigned
  • Perform other tasks related to the position as assigned.
  • Maintain a clean and organized work space.
  • Primary phone Operator
  • Schedule Customer’s for work as requested
  • Coordination of production & monitor work flow through the shop to insure customer promise times are met
  • Customer service and sales interaction
  • Exiting scheduling, next maintenance scheduling, and recording all declined and recommended services in POS
  • Handle customer inquiry and complaints in an ethical manner

Notice:

If you have any questions about this job description, contact the owner.  You must notify the owner if at any time you cannot perform the job or any portion of the job as described above.

This job description is not a contract for employment and pertains to all At Will associates only.

           

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Phone: (252) 335-0691
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Address: 1332-B W Ehringhaus Street
Elizabeth City, NC 27909

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